Shipping and Return Policy

At AfroCraftNet, we are committed to providing a smooth shopping experience, including prompt shipping and easy returns. Please review our policy below to understand how we handle shipping and returns.

Shipping Policy

  1. Processing Time
    Orders are typically processed within [2-3 business days] after purchase confirmation. Processing times may vary during peak seasons or holidays. We will notify you of any expected delays.
  2. Shipping Rates and Delivery Times
    Shipping costs are calculated at checkout based on the destination and selected shipping method. Estimated delivery times are as follows:

Domestic (within Ghana): [3-7 business days]
International: [7-21 business days], depending on location

  1. Shipping Confirmation and Tracking
    Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package through our shipping provider’s website.
  2. International Shipping and Customs
    For orders outside Ghana, please be aware that customs fees or import duties may apply. These charges are the responsibility of the customer. Check with your local customs office for more information.
  3. Lost or Damaged Shipments
    If your order is lost or arrives damaged, please contact us within [7 days] of receipt at [Your Contact Email]. We will work with the carrier to resolve the issue promptly.

Return Policy
We want you to be completely satisfied with your purchase. If you are not, you may return eligible items under the guidelines below.

  1. Eligibility for Returns
    To qualify for a return, items must be:

Unused and in original packaging
In the same condition as received
Returned within [30 days] of receipt
Non-Returnable Items: Personalized items, custom orders, and final sale products are not eligible for return.

  1. Return Process
    To initiate a return:

Email us at support@afrocraftnet.com with your order number and reason for return.
After approval, send the item(s) to the return address provided in our response.

  1. Return Shipping Costs
    Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as AfroCraftNet is not responsible for lost return packages.
  2. Refunds
    Once your return is received and inspected, we will notify you of the refund approval status. If approved, the refund will be processed within [7–10 business days] and issued to your original payment method. Please note that original shipping fees are non-refundable.
  3. Exchanges
    For exchanges, please follow the return process and place a new order for the replacement item.

Contact Us

For questions or assistance with shipping or returns, contact us at: support@afrocraftnet.com